FAQs

FREQUENTLY-ASKED QUESTIONS(FAQs)
Legal/Compliance
Q: Are you a legitimate business?
A: Yes, we are a legitimate business. We are registered and operate in accordance with all laws and regulations in Ghana. We have been providing medical supplies to students for many years. Our website is secured using SSL and all transactions are processed using secure payment gateways. You can find us by searching our business name: Path Medical Store Ltd on the official business registration site of Ghana.

 

Q: What is your return policy?

A: We accept returns for most items within 3 days of delivery, as long as the item is unused and in its original packaging. However, we cannot accept returns for certain items such as protective equipment.

 For more info on our refund policy, click on this link

 

 

Products/Orders

Q: What types of medical supplies does your e-commerce site sell?

A: Our e-commerce site sells a wide range of medical supplies, including stethoscopes, medical apparel, clogs, diagnostic tools, protective equipment, and general medical equipment.

 

Q: How can I place an order on your e-commerce site?

A: You can place an order on our site by browsing through our selection of medical supplies, adding items to your cart, and then proceeding to checkout. You can pay using a credit/debit cards or other secure payment method including MoMo, VodafoneCash & AirtelTigo Money.

 

Q: How do I know if a product is in stock?

A: Products listed on our website are in stock unless otherwise indicated. If a product is out of stock, it will be listed as "sold out" on the product page.

 

Q: Do you offer any discounts for bulk orders?

A: Yes, we offer discounts for bulk orders. Please contact us for more information about bulk order discounts.

 

Q: What does it mean if a product is on back order?

A: If a product is on back order, it means that we are currently out of stock of that item and it is not available for immediate purchase.

However, we are expecting to receive a new shipment of the product soon and you can still place an order for it. When you order a back-ordered item, we will give you an estimated ship date and keep you informed if any changes happen.

You have the option to cancel the order if you would like to. This is a common practice in e-commerce, and we work to keep our customers informed about the status of their orders and the availability of products.

 

Q: What if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact us immediately and we will make arrangements for a replacement to be sent to you.

 

 

Delivery/Tracking

Q: How much does delivery cost?

A: Delivery cost vary depending on the delivery location. Delivery rates will be displayed during the checkout process before you complete your order.

 

Q: How long will it take for my order to be delivered?

A: Delivery times vary depending on your location in Ghana, but we aim to have all orders delivered within Accra by 1 to 2 business days and outside Accra by 2 to 3 business days.

 

Q: How can I track my order?

A: You will receive a tracking link via sms/email once your order has been packed & sorted. You can use this link to track the status of your delivery on the website of the courier/carrier.

 

Q: Do you ship internationally?

A: At the moment, we only ship within Ghana.

 

 

Miscellaneous

Q: How can I contact you if I have any more questions?

A: You can contact us by using the contact form on our website or emailing us directly (themedicalstoregh@gmail.com). Our customer service team will be happy to assist you.


 

Q: Do you have a physical store where I can pick up my order?

A: We do not have a physical store, all orders are shipped to the provided address during the checkout process.

 

Q: Do you offer financing options?

A: We currently don't have financing options. Payments are to be made at the time of checkout via credit/debit cards or other secure payment methods.